英語口語實習報告總結和格式范文

　　通過兩個星期的商務英語口語實訓，使我們能夠現(xiàn)場模擬在商務活動中出現(xiàn)的各種場景，能夠熟悉商務活動中各個環(huán)節(jié)，強化自己的大腦思維框架，使自己能夠進入職場后得心應手。把自己在課堂中學習到的知識實際應用在社交場合，理論與實踐相結合，一方面檢驗自己是否真正學習到了知識，進一步的回顧所學;另一方面也使得平時學習中的零散知識綜合起來，學會綜合實際應用。

　　兩周的商務英語實訓，學習的主要內容有：

　　一、練習國際音標，糾正發(fā)音

　　(1)元音：發(fā)音時聲帶振動且氣流在通道上不受發(fā)音器官阻擋。有：[i:]、[i]、[e]、[?]、[ɑ:]、[u:]、[ɑi:]等20個音標。元音可分為：單元音、雙元音兩大類。單元音：舌位不移動，在發(fā)音過程中沒有摩擦，不受發(fā)音器官的任何阻礙。雙元音：發(fā)音時要注意發(fā)音圓滿，舌型和唇形都要到位。

　　(2)輔音：發(fā)音時氣流在通路上受到發(fā)音器官阻擋。有：[p]、[t]、[k]、[θ]、[z]、[r]、[j]等28個音標。輔音可分為：清輔音、濁輔音。發(fā)音時聲帶不振動、送氣的叫清輔音;發(fā)音時聲帶振動、不送氣的叫濁輔音。

　　二、商務活動中各種場合的注意事項、常用句子

　　1、Interview

　　(1)注意事項：面試是雇主為選擇合適人選而設計的，也是面試者給潛在的雇主留下的第一印象。面試者通過一些簡單的事情，可以表達出自己的專業(yè)特長、自信，給人留下積極主動的印象，確保面試的成功。肢體語言：握手要堅定有力，語音表達要清晰有力，保持眼神的接觸;自信表達：盡量不要使自己受反面語言的影響，不要因為缺少經(jīng)驗而抱歉，應該指出自己有能力去學習;穿著和外貌：頭發(fā)整潔，指甲干凈整齊，擦亮鞋子，熨平整衣服，不要穿破的臟的皺的衣服，不要戴很多首飾;展示可信度：面試應確保按時到達，或提前幾分鐘到達，讓雇主知道自己是一個能按時完成工作、與同事友好相處、值得信賴的人。

　　(2)常用句子：

　　Would you please say something about yourself ?/Please tell me about yourself ?/Could you introduce yourself firstly ?

　　My name is......My English name is....I’m now...years old .I graduated from......,majoring in.....I am very happy to meet you here .I have enough confidence in this interview .Thank you for giving me this opportunity .

　　Would you please introduce the courses you learned in college ?

　　My major courses are business English,foreign trade English ,international trade ,business negotiation ,international business secretary ,marketing finance .

　　Have you got any licenses ?/Have you got any certificates ?/What about your computer ability ?

　　I have got BEC1 and CET6 English certificates in college,which is difficult to get except hard working .

　　I am familiar with computer operation .I am fluent in Windows and office 2003 software and net work .

　　Could you tell me something about your job background ?/Is this your first job ?

　　I am a student .This is my first job .However I think though I haven’t experience in this field ,I’m willing to learn .

　　How much will I be paid ,if you don’t mind my asking ?/Can you provide accommodation for me ?/What sort of fringe benefits do you provide ?

　　2、Reception & Visit

　　(1)注意事項：所有的商務活動都是建立在雙方相互信任大的基礎上的，接待和拜訪是彼此之間相互了解的第一步，為了建立良好的商務關系，必須特別關注其中的細節(jié)。問候：問候應該友好和熱烈，問候老朋友時說Hi, there!，但與第一次見面的人打招呼，必須很正規(guī)說How do you do?;介紹：一般都是把男性介紹給女性，把年輕的介紹給年老的，在正式場合，通常會在姓名前添加Mr.、Miss等頭銜;握手：握對方手時，力度要適中，不能太緊，也不能太松，同時要直視對方，以表示坦率和誠心;名片：與新客戶見面時，應該彼此交換名片，遞名片時要用雙手，不能用一只手，接到對方名片時，可以先默讀一遍，不確定是否讀的準確，可以請教對方，如果對方忘記給你名片，可以問How can I contact you ?/How can I get in touch with you ?

　　(2)常用句子：

　　Excuse me, you must be Mr./Miss. From....?/Are you Mr./Miss.from..?

　　I am ....from...., and I am here to meet you.

　　This is my business card. It is a pleasure to meet you.

　　It is a long trip. I think you must be very tired. Shall we go to the hotel first ?

　　Did you have a pleasant flight ? The flight was smooth, and the service was good. Things couldn’t have been better./It was rather bump, and there was a lot of turbulence.

　　I am sorry to put you to so much trouble.

　　Good afternoon, welcome to ....hotel. Can I help you ?

　　We have reserved a suite of two rooms two days ago. May I have your name, sir, please ?

　　What kind of rooms would you like ? There are single rooms, double rooms,suites and deluxe suites in our hotel.

　　How much do they cost ?/How much a day do you charge ?

　　Our room service is available 24 hours a day.

　　I wonder if it is possible for me to extend my stay at this hotel for two days.

　　I am checking out of my room. Will you check and sign the form, please ?

　　You are welcome to stay here again next time.

　　Would you please take a seat over there, Sir ? I’ll let Mr. Know you are here.

　　We greatly appreciate your hospitality and kindness.

　　3、Meeting & Organization

　　(1)注意事項：會議主要包括：準備工作、會議組織、靈感啟發(fā)、結論總結。準備工作是要確保所開的會議有一個明確的、一定的目標和議程，包括房間的預定、飲食、音頻視頻設備及要提醒的事。會議組織是負責或主持會議的人或團體，要確保各項議程按時和按計劃進行。靈感啟發(fā)是大家把注意力集中在細節(jié)上，抑制了與會者的自發(fā)性和積極性，通過有策略地制造討論機會，吸引大家思考。結論總結是與會者必須完成了某些任務，作為未來大策略的一個部分，在下次會議上得到重述和概括。

　　(2)常用句子：

　　Well, since everyone is here, let’s get started. Hello,everyone. Thank you for coming today.

　　Hi, everyone. I’m...I’ll be acting as ....’s assistant while ...is away on maternity leave.

　　To begin with I’d like to quickly go through the minutes of our last meeting.

　　We’re here today to..../Our main aim today is to....

　　I’m afraid ...can’t be with us today./I have received apologies for absence from.....,who is in...

　　Let’s stick to the task at hand, shall we ?/I’m afraid we’ve strayed from the matter at hand.

　　What do you think about this proposal ?/Has anyone else got anything to contribute ?

　　It looks like we’ve run out of time, so I guess we’ll finish here.

　　If no one has anything else to add, then I think we’ll wrap this up.

　　Before I let you go, let’s all give a big thank you to .......

　　4、Negotiation

　　(1)注意事項：談判就是相關雙方或多方通過協(xié)商和討論達成協(xié)議，以滿足彼此的需要和合作關系。商務談判主要有三個階段：準備階段、面對面的談判階段、后期階段。準備階段需要準備的包括：收集信息、計劃策略和操作談判，如：日程、特殊策略、需要確認的事實、地點等。面對面的談判階段就是面對面的交流，雙方以開誠布公的方式進行有效談判，最終達到雙贏。后期階段是在所有的條款和事項已經(jīng)達成一致，有一方起草合同，另一方根據(jù)自己的想法修改，使其對雙方更有利。

　　(2)常用句子：

　　On behalf of ...., I am very glad to welcome you.....

　　Hello,everyone, sorry to interrupt, but I think we’d better get started now.

　　I agree with you on that point./That is a fair suggestion.

　　I’m sorry, I disagree with you there. I don’t think that’s the way with it./I understand where you’re coming from, however,......

　　Could you come down a bit on the price ?/How about meeting each other half way ?

　　The price depends on quantity. Price can not be taken separately from quality.

　　I’m willing to leave things there if you are./I’d like to stop and think about this for a little while.

　　5、Marketing & Sales

　　(1)注意事項：市場營銷不僅是對產品做廣告或把產品賣出去，是企業(yè)在動態(tài)的環(huán)境下，通過產品生產、產品儲運、產品定價和產品促銷等系統(tǒng)的經(jīng)營活動，滿足消費者的需求，同時實現(xiàn)企業(yè)自身的成長與盈利目的。市場營銷的四個階段：市場調研、產品促銷、銷售產品、售后服務。市場調研通過對資料或信息進行系統(tǒng)設計、收集、整理和解釋等一系列過程幫助經(jīng)營管理者解決市場運營中存在的問題，充分利用市場優(yōu)勢。產品促銷是通過向顧客提供信息，引導顧客接受并購買公司的產品，以此建立公司與客戶之間的緊密聯(lián)系。銷售產品是向顧客詳細介紹企業(yè)產品的同時，還應盡量介紹同行業(yè)其他產品所不具有的優(yōu)點，讓顧客接受該產品，并愿意購買該產品。同時還要處理好售后服務工作，讓消費者滿意。

　　(2)產用句子：

　　Would you mind taking a couple of minutes to answer a few questions ?

　　Excuse me, I’ll just take a few minutes of your time.

　　Not only do they look very attractive, but also they are made with superior quality.

　　Should you have any questions, please let me know anytime. I am more than happy to help you .

　　We provide one-stop shopping service./We provide free customer service.

　　It is really a good time to buy became we are offering a Buy One Get One Deal.

　　I am not sure if I can offer it to you at this low price. Let me check with my manager.

　　What’s the problem with that ?

　　I am sorry to hear about it. /I have some complaints for you./ I want to replace it for me.

　　As a reward, let me give you a coupon. You can get 10% off next time you buy our products.

　　We provide free shipping and promise to replace any product, which doesn’t meet your satisfaction.

　　6、Advertising & Public Relations

　　(1)注意事項：廣告是一種有組織的、通常收費的、非個人的、通過一定形式的媒介載體，如電視、廣播、互聯(lián)網(wǎng)、報紙、雜志等，公開而廣泛地向社會傳遞信息的一種宣傳手段。根據(jù)促銷的內容，廣告通常分兩類：廠商整體形象廣告和產品廣告。廠商整體形象廣告對企業(yè)的形象、設想以及政治事件進行宣傳，維護自身的整體形象。產品廣告對產品的功能、特性以及優(yōu)點進行宣傳。公共關系是旨在使企業(yè)與公眾群體之間建立和維護一種良好的關系而進行的各種溝通努力。一個企業(yè)或公司的公共群體包括顧客、供應商、雇員、股東、媒體、教育工作者、潛在投資人、政府官員和社會群體。

　　(2)常用句子：

　　Speaking of product promotion mans, I think we should launch an advertising campaign.

　　The advertising objectives are not only focusing on dollar sales, but need to tell the market about our product,explain how the product works,provide information on pricing, and build awareness of both the product and the company.After this focus on brand awareness, we can then focus on customer satisfaction.

　　The advertising budget should well fit the strategic objectives of the business.

　　There are several approaches available for the advertising budget.Among those, percentage-of-sales-approach is the most popular.

　　Moving to creating the advertising message, imagination and creativity will become the focal points.

　　As the marketing system is getting more mature, businessmen are connected more and more about relationship marketing, especially in China.

　　7、Business Telephone

　　(1)注意事項：商務電話的大原則，打電話前弄清楚你給誰打電話、什么時候打電話最方便、打電話的原因，電話要有條理、簡短扼要。電話的人是不熟悉的，要快速闡明電話的目的和打電話人的身份。詳細說明打電話的目的。傳遞給接電話的人能理解、能欣賞或會覺得有用的信息。電話禮儀要保持專業(yè)化，和不認識的人打電話的時候，應該避免非正式的言語，不要問私人化的問題。把隱私的保密和安全放在心上。要有耐心。

　　(2)常用句子：

　　This is ..../....speaking./...company, may I help you ?

　　I’m calling about..../I’m returning your call.....

　　Can I have extension....?/Could I speak to....?

　　I’m sorry, the line’s busy/engaged. Hang on, I’ll put you though.

　　I’m afraid she’s not in the office today./Can she call you back when she gets in ?

　　Thanks for your help. I look forward to hearing from you soon.

　　8、Business Dinner

　　(1)注意事項：舉行一個宴會能突出一個人的社交能力、安排計劃能力與處世能力。商業(yè)宴會應該安排的很嚴謹、很仔細。請客時：應該早到并等待歡迎客人;等待客人時，可以要一些水及軟飲料，但不要吃東西;根據(jù)客人建議定菜單;要引入商業(yè)話題;提前將信用卡給服務生結賬。做客時：要守時，如果要遲到的話，要給主人打電話;不要將手包或錢包留在桌子上;商務會議的時候要斷掉手機。

　　(2)常用句子：

　　I’d like to reserve a table for eight at eight tonight.

　　Welcome to our restaurant, sir. Anything I can do for you ?

　　May I order please ? What is the specialty of the house ?

　　I ordered my lunch an hour ago;it hasn’t come yet, has it ?/This is not what I ordered.

　　This is the complete course. If you would like any additional dishes, please call me.

　　Today is a special day for everyone present.Now let me, on behalf of our company,ask you in joining me a toast to the success of our joint venture.Cheers!

　　Do you accept credit card here or shall I pay in cash ?

　　通過兩周商務英語口語的實訓，系統(tǒng)地學習了商務會議、商務晚宴、商務交往過程中，應該注意的一些細節(jié)。同時，也系統(tǒng)地學習了英語發(fā)音，糾正了在英語學習過程中長期存在的問題。兩周內，自己學習到了很多知識，增強了自己進一步學好商務英語的信心，也相信自己只要堅持不懈的學習和練習，也一定會取得很大進步。希望學校盡可能多的增加我們學以致用的機會，使課堂知識能夠更好地融入到我們日常的生活學習中，指導實踐，服務實踐，增強綜合應用能力。
更多實習相關文書請點擊：實習報告
相關閱讀推薦：
學警實習報告
玩具廠實習報告
口腔醫(yī)學生實習鑒定
會計實習報告5000字

【英語口語實習報告總結和格式范文】相關文章：

大學生實習報告格式和基本要求06-19

畢業(yè)實習報告格式01-30

2018頂崗實習報告格式及范文06-19

感謝信的寫作格式和范文06-16

年度實習報告格式總結模板06-19

mid函數(shù)的用法和格式01-08

to和from寫卡片格式02-24

2018大學生最新實習報告格式及范文06-19

網(wǎng)頁設計專業(yè)實習報告標準格式06-19

婚宴邀請短信的格式和寫法06-17