平均房價指數(shù)ARI:Average Rate Index;

　　CTP營業(yè)利潤貢獻:Contribution to Trading Profit;

　　GOP總經(jīng)營利潤:Gross Operating Profit;

　　RevPAR平均每間可賣房間的收入:Revenue Per Available Room ;

　　RGI收入產(chǎn)生指數(shù):Revenue Generation Index;

　　GSTS賓客意見調(diào)查系統(tǒng):Guest Satisfaction Tracking System;

　　ESPS員工滿意度調(diào)查:ESPS=Employee Satisfaction Pulse Survey ;

　　TQM全面質(zhì)量管理:TQM= Total Quality Management ;

　　QES質(zhì)量評估系統(tǒng):QES= Quality Evaluation System ;

　　PMS酒店經(jīng)營管理系統(tǒng):PMS= Property Management System ;

　　SOP(標準經(jīng)營程序):SOP= Standard Operating Procedures ;

　　KNR重要公司協(xié)議價:KNR (Key Negotiated Rate);

　　LNR"當?shù)?quot;公司協(xié)議價:LNR(Local Negotiated Rate);

　　RFP合作協(xié)議申請:RFP= Request for Proposal ;

　　FIT (散客):FIT=Fully Independent Traveler ;

　　DND (請勿打擾):DN D= Do Not Disturb ;

　　VIP (非常重要的人)：VIP= Very Important Person ;

　　IBP(綜合經(jīng)營計劃)：IBP= Integrated Business Plan；

　　VCRO預(yù)訂中心的預(yù)訂系統(tǒng)：VCRO= Virtual Central Reservation Office